~Gripe of the Day~

So,this is a site that when things arent quite going 'Kosher' you can blog about it! Doesnt have to have a bad ending, you can even tell us what your solution was to your gripe! Sounds like fun huh! So here we go...............

My day started out pretty good, all things going accordingly until I got back home. I go to turn on the t.v. and my Dish T.V. was DISCONNECTED!! Now I know I paid the bill so what the heck? I go ahead an eat supper, because I knew this would be a long phone conversation and I would get to travel the world.....usually connected as far as India, yes you heard me ! So, I settle into my chair and placed my 1st my call. Everyone I reached all refered me to someone else who had a different answer and a different reason or different solution!

After 47minutes an 52seconds(yes I was counting) I finally reached a person I could understand! He began to give me his solution to my problem, pay my bill AGAIN! It seems there was a ''human error'' on their part that entered my check information incorrectly , because of this error I was being punished. This is the spill I got, 'Im sorry Mrs so and so, there seems to have been a human error on our part. Even though WE screwed up (ok my words here), you will have to pay your $5.00 FEE AGAIN and you will have to pay next mths bill(that you havent received yet to reconnect)!!!!!! SERIOUSLY, I actually said that,I called in gave all my check information and 15days later Im disconnected?? Then they connect me with yet another superviser, I repeat my story! At this point Im feeling my blood pressure rise. I have kids in the living room and a husband chimming in wanting to know how long is the T.V. is going to be out!

I decide Im disconnecting this NOW we will survive untill we get the COMPETITION connected. Well that didnt settle too well with them. I was connected with someone who did everything, but offer to come to my house and make me popcorn! FINALLY, someone with some sense, a real go getter, someone whose actually trying to help me-the customer! After another 45 minutes, all fees were waved, next months bill will be paid...when you ask....next month (-; my services were back on in 15minutes and everyone was happy.

So, whats the moral of this....dont give up,persistance is good and keep asking for someone else, ANYONE who will help you! Human error happens all the time and thats fine, as long as YOU dont have to pay for it!! So, have a good night and enjoy that T.V. your watching....it may be you next on the phone for 2hrs 25min and 52 seconds!!!!